Should you, contrary to expectations, not be satisfied after your purchase or change your mind, you have 30 days to decide whether you want to keep or return your ordered items.

For your return, we charge the following costs:

Returns from Germany & Austria: €5
Returns from Switzerland: CHF 15
Returns from abroad: €10
Returns for The Circle+ Members: Free

You can register your return in a few steps via our online returns portal.

Enter your order number and email address, select the item you wish to return, and follow the on-screen instructions.

Once you have submitted your return, you will receive an email confirmation, your return label or a QR code, and all further shipping information.