Returns process
Should you unexpectedly be dissatisfied after your purchase or change your mind, you have 30 days to decide whether you want to keep your ordered items or return them.
Note the following:
For returns from abroad, you are responsible for the return shipping costs.
For returns from Germany and Austria, we cover the shipping costs.
You can register your return in just a few steps via our online returns portal .
Enter your order number and email address , select the item you wish to return, and follow the on-screen instructions.
Once you have submitted your return, you will receive a confirmation email, your return label or a QR code and all further information about shipping.
