If, contrary to expectations, you are not satisfied after purchase or change your mind, you have30 days time to decide whether you want to keep your ordered items or return them. For returns from abroad you are responsible for the return shipping. For returns from DE and AT we will pay the shipping costs for you. Please note the following:

1. the return form is enclosed with your order. Fill it out completely and put it in the package of your return:

2. stick the DHL / Hermes return bill clearly visible on the outside of the package:

The return address is:

Rich & Royal Online Shop
- PVS Logistics Center -
Werner Haas Street 5
74172 Neckarsulm

Take the package to your nearest DHL or Hermes post office or Packstation:

Please also note:

For orders from abroad, the conditions may differ. Please contact our customer service.

If you wish to exchange a product for another, please return the unwanted item and place a new order yourself.

Compliance with the above steps is not a mandatory condition for the effective exercise of your right of withdrawal.

The complete cancellation policy with detailed information about the start of the cancellation period and the consequences of cancellation you can find in our here.

If you have any questions or need further information about the return procedure, please contact our customer service.